Field Service Scientist

Role details

Company Description Surface Optics Corporation (SOC) is a specialized engineering and manufacturing company focused on the characterization, control, and application of the optical properties of surfaces. For over 40 years, SOC has supported a wide range of industries with advanced hemispherical and bidirectional reflectance measurement services, custom instrument engineering, and analytical software solutions. The company develops and delivers reflectometers, hyperspectral and multispectral imagers, and surface coating products tailored to demanding technical applications.

Team members work at the intersection of optics, materials, and measurement science, contributing to innovative solutions for customers worldwide.

Role Description Summary: The Field Service Scientist will be responsible for performing on-site delivery, installation, maintenance, and troubleshooting of SOC-manufactured instrumentation. This position will ensure the highest quality of service and customer satisfaction by understanding the construction and full functionality of the reflectometer line of instruments, as well as other SOC products. The role also involves customer training, technical support, and contributing to continuous product improvement.

Duties and Responsibilities include the following items. Other duties may be assigned:

• Performing on-site installation, maintenance, and repairs of instruments at customer locations.
• Providing customer training on instrument operation, maintenance, and best practices both on-site and at the SOC factory.
• Responding to customer inquiries and troubleshooting technical issues to ensure minimal downtime.
• Assisting sales personnel with technical support and conducting on-site demonstrations as required.
• Developing and maintaining documentation, including service manuals and training materials.
• Implementing and contributing to quality control procedures for improved product performance for manufacturing, repairs, and measurement services.
• Identifying potential product improvements and novel applications for SOC instrumentation, and communicating these to the product development team.
• Participating in all required SOC safety, security, HR, and project-related meetings.
• Travel Requirements:

This role requires frequent travel, approximately 50%, including domestic and international locations.

Requirements

• Education/Experience: Master’s degree in physics, physical chemistry, analytical chemistry, or a related field, with 2-3 years of industry experience or Bachelor’s degree in above discipline(s) with 3-5 years prior industry experience. Engineering skills and accreditation desirable.

Compensation

• $77,000\+ per year, depending on education and experience
• Generous Benefits include medical, dental, optical, life insurance, LTD, FSA, 401(k), PTO, and holiday pay

EEO/AAP Statement: Surface Optics Corporation is an EEO/AAP employer; all business decisions (employment, promotions, compensation, etc) are made without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status.

Pay: From $77,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Are you located in San Diego County?

Education

• Bachelor's (Required)

Experience:

• industry: 3 years (Preferred)

Work Location: In person