Field Services Engineer

Role details

Job Title: Service Engineer

Location: On Site - Smyrna, Georgia, United States

Salary: $55,000-$80,000

Skills: Injection Molding, Service Engineering, troubleshooting, Plastics, Injection stretch blow molding, Molding, Mechanical Engineer, Electrical Engineer

About the Manufacturing Company / The Opportunity:

Join an innovative leader in the manufacturing industry where advanced engineering meets top-tier service excellence. Our client provides state-of-the-art solutions for plastics and molding technology, with a strong commitment to customer satisfaction and continuous improvement. As a Service Engineer, you will be the primary technical expert supporting clients in the field, playing a crucial role in ensuring operational excellence and customer success across North America.

Responsibilities

• Provide on-site installation, validation, and commissioning of injection stretch blow molding machinery and molds, ensuring adherence to safety standards.
• Diagnose, troubleshoot, and repair machinery and mold issues in accordance with company protocols while striving for high customer satisfaction.
• Train plant maintenance and management staff in the safe operation and maintenance of plastics manufacturing equipment.
• Deliver clear and organized service and expense reports, maintaining accurate records of work performed and working hours.
• Utilize technical documentation, manuals, and available resources to systematically solve equipment problems and coordinate with the service team as needed.
• Provide effective telephone support and remote troubleshooting to customers as required.
• Assist with molding trials, sampling, shipping preparation, and other Technical Service Center activities.
• Foster constructive relationships with internal international sales, service, and design teams to resolve field issues and drive continuous improvement.

Must-Have Skills:

• Demonstrated experience with injection molding or injection stretch blow molding machinery, especially in the plastics industry.
• Strong troubleshooting and diagnostic skills for complex mechanical and electrical systems.
• Excellent customer service and communication abilities across all organizational levels.
• Ability to interpret mechanical, electrical, hydraulic, and pneumatic schematics and technical manuals.
• Organizational and time management skills with attention to accurate record keeping and reporting.
• Proficiency with MS Office (Word, Excel, PowerPoint) and general computer skills.
• Valid and unrestricted driver's license; ability to travel extensively (60-75%), including international travel.
• Associate or Bachelor degree in Electrical or Mechanical Engineering or related discipline, or equivalent experience (3\+ years with ASB machines or 5\+ years with similar equipment in the plastics industry).

Nice-to-Have Skills:

• Experience with injection stretch blow molding machines from ASB or similar global manufacturers.
• Knowledge of Google Workplace applications.
• Ability to communicate technical information clearly in both written reports and oral presentations.
• Prior involvement in molding trials, plant startup support, or international equipment commissioning.
• Familiarity with OSHA standards and safety best practices in a manufacturing environment.
• Valid passport and international travel documentation.
• Continuous improvement mindset and eagerness for professional development in technical service.