Senior Technical Account Manager

Role details

Summary The Senior Technical Account Manager-OE serves as the main technical liaison with vehicle manufacturers and facilitates coordination between the customer, the tire development team, and corporate quality. This role plays a vital part in supporting the OE sales team and development team by offering expertise in upcoming projects, RFQ support, OE development interface.

The Technical Account Manager-OE will work closely with cross-functional teams to ensure the seamless integration of tires into OE vehicles, effectively meeting the needs of both customers and the company.

Responsibilities • Build and maintain strong relationships with OE manufacturers. • Serve as the primary point of contact for all technical inquiries and support throughout the Request for Quotation (RFQ), Development, Product Launch, and the entire lifecycle of the tire. • Obtain and negotiate technical requirements during the Request for Quotation (RFQ) process and continue to manage and negotiate these requirements throughout the project lifecycle.

• Understand tire specifications, performance metrics, and industry standards. • Provide technical guidance and support to clients regarding tire selection, testing, and validation. • Act as the technical expert during interactions with OE customers, providing in-depth knowledge and guidance on all technical aspects related to tires.

• Collaborate with internal departments (R&D, production, quality assurance) to meet OE requirements. • Manage project timelines and deliverables to ensure on-time delivery of products. • Conduct quality assessments and audits to ensure tire compliance with OE specifications.

• Address any quality issues or concerns in collaboration with relevant teams. • Monitor industry trends, market demands, and competitor activities related to OE tire offerings. • Provide insights and recommendations for benchmarking, product improvements and market positioning.

• Maintain accurate records of client communications, project details, and technical specifications. • Prepare reports and presentations for internal stakeholders and clients as needed. • Facilitates the formal communication of relevant information to the appropriate internal departments.

Knowledge And Skills • Knowledge of tire industry, design, manufacturing, quality, and testing. • Automotive industry approval and launch processes and quality requirements. • IATF16949, PPAP, PFMEA, DFMEA. • Ability to communicate well with numerous internal and external parties in a manner that positions you as a trusted partner.

Education And Experience • Bachelor’s degree in engineering or a related field. • A minimum of 5 years of demonstrated experience in technical sales, account management, or project management within the automotive industry, with a preference for candidates with specific experience in the tire industry. • A minimum of 5 years of experience as an engineering interface at a Tier 1 supplier.

• In-depth knowledge of tire technology, manufacturing processes, and industry standards. • Strong communication, negotiation, and problem-solving skills. • Ability to work independently and collaboratively in a fast-paced environment, adapting to various challenges effectively.

Physical Requirements • Flexibility to travel as necessary for client meetings and industry events, with an expected travel time of up to 40%. • Required to ride with professional drivers during tire testing. • Assist with tire handling or sorting during testing as needed.